Need Software For Your SMB? Look No Further!
By: Chad SweelyLast week, WebProNews was privileged to conduct an interview via Skype with Alex Bard, the Vice President and General Manager of Desk.com, about its new cloud-based customer service software. This software (developed by well-known sales company Salesforce) is a solution for small-to-medium-sized businesses to assist their customer support needs.
With the release of this new software from Salesforce, one of the main concentrations that this software includes is a social factor. This is a plus, because many small-to-medium-sized businesses are starting to use social networking as part of their advertising and also as a medium to interact with their customers. Desk.com helps businesses achieve this in a personable manner, making customer support easier for both the customer and the business alike. To see the full interview with Alex Bard, please view the video below.
As many of you know, alongside moderating submissions for the quality WebProNews eBusiness Directory, I also provide support for other iEntry Network services. With this in mind, Bard announced the following statement, which is so true in today’s business world:
“In today’s world, really the driving factor is the customer, and the customer is now social … the customer is now mobile … and the customer is global.”
If you are looking for software to help get your small-to-medium-sized business on track, the WebProNews eBusiness Directory is here to help you. Our directory includes a Software category, which includes the following subcategories, filled with user-submitted software to help your business stay afloat:
- Ad Serving Software
- ERP Software
- List Management Software
- Project Management Software
- Tax Software
- … along with various other business-related software categories.
What is the biggest challenge your business faces in today’s electronic and social world? Be sure to let us know your response in this post’s comments section below.
Tags: Desk.com, Salesforce, Software
